Shipping policy

Thank you for shopping with Soul & Sage. We carefully prepare and pack every order with attention and care.

Order Processing
Orders are usually prepared and dispatched within 2–3 business days after payment has been received. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping within Switzerland
We ship orders throughout Switzerland using a trusted postal or delivery service. Shipping costs are calculated and displayed at checkout before you complete your purchase.

There is the option for a pick up from Address. Please choose that option at checkout if you like. You can collect your order from Zug at The Stylist Concept Store. 

Estimated delivery time after dispatch is generally 2–5 business days. Please note that delivery times are estimates and may occasionally be affected by postal delays or other circumstances beyond our control.

International Shipping
Where international delivery is available, shipping costs and available delivery options will be shown at checkout.

International orders may be subject to customs duties, import taxes or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated at checkout.

Incorrect Addresses & Undeliverable Parcels
Please make sure your shipping address is correct before completing your order. Soul & Sage cannot be responsible for delays or failed deliveries caused by incorrect or incomplete address information supplied at checkout.

If a parcel is returned to us because it could not be delivered, please contact us so we can arrange the next steps.

Damaged or Missing Orders
If your order arrives damaged, or if you believe it has been lost in transit, please contact us as soon as possible at care@soul-and-sage.com, including your order number and, where relevant, photographs of the damaged parcel or products.