Refund policy

We hope you love your Soul & Sage purchase. If something isn’t right, please contact us at care@soul-and-sage.com and we will be happy to assist you.

Returns

We accept returns of eligible products within 14 days of delivery.

To be eligible for a return, the item must be unused, unopened, and in its original condition and packaging. If you want to try one of our products please contact care@soul-and-sage.com and we will send you the required sample. 

For reasons of hygiene, safety and product integrity, we cannot accept returns of opened or used skincare, cosmetics, botanical preparations, teas, supplements, perfumes or other personal-care and consumable products, unless the product arrived damaged, defective or incorrect.

We also cannot accept returns of gift cards or personalised/custom-made items.

How to request a return

Before sending an item back, please contact us at care@soul-and-sage.com within 14 days of receiving your order, including your order number and the reason for your return.

Please do not send products back without contacting us first.

Once your return request has been accepted, we will provide you with instructions for returning your item.

Unless the product is damaged, defective or was sent incorrectly, the customer is responsible for return shipping costs.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or you have received the wrong product, contact us as soon as possible at care@soul-and-sage.com, preferably with photographs of the item and packaging, so that we can review the issue and make it right.

Refunds

Once we receive and inspect an eligible return, we will let you know whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow several business days for your bank or payment provider to process and display the refund.

Original shipping charges are non-refundable unless the item was damaged, defective or incorrectly supplied.

Contact

For any questions regarding returns or refunds, please contact:

Soul & Sage GmbH
Switzerland
care@soul-and-sage.com

This policy does not limit any mandatory rights you may have under applicable law.